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COME FUNZIONA L'ASSISTENZA?

La piattaforma e-Learning DynDevice assicura un servizio di assistenza tecnica tempestivo ed efficace. Gli utilizzatori della piattaforma e-Learning DynDevice hanno a disposizione un servizio di assistenza tecnica fruibile in due modi:
  1. via Ticket: servizio di assistenza gratuita cronologica su qualsiasi problematica della piattaforma e dei corsi erogati.
  2. via Telefono: servizio di assistenza telefonica immediata, erogato a tariffe diversificate a seconda della soluzione in uso.
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Relevant news with the DynDevice update 3.3.001: changes for solutions 1, 2, 3 and 4!

05/11/2018 - News concerning the first 4 solutions of DynDevice

Release of version 3.3 build 001 of DynDevice (training management system), the system is provided with the solutions: e-Learning platform with SCORM™ editor (LCMS with authoring tools),  HR management web content management company intranet management that soon will be available on all Mega Italia Media servers.

The following realease note explains the improvements of the new solutions.

Solutions 1. Training management, 2. Course distribution e 3. Course creation (vers. 3.3.50)

New fields for the Scorm™ Course Editor.
• added the new field "Sub-category of courses for validity updating" with which it is possible to select for the course being created or modified by the editor, which "sub-category" of the courses is required to meet the deadline of the course itself. By filling out this field, the deadlines linked to the course will be subject to the automatic fulfillment procedure (see the following section "Automatic deadline fulfillment");
• added the new field "Add prefix" which if set to "Yes" inserts a prefix to the "Course Code" (different for each platform) when the latter is displayed in the documents generated by the platform (certificates and minutes) and in the e-Commerce pages (through the forms " Courses" and " e-Commerce").

Automatic deadline fulfillment. Every day, from Monday to Friday, DynDevice now retrieves user registrations for which there are deadlines on the platform and provides to comply ("Opted" to "Yes" column) automatically those where the user is already enrolled in a e-Learning or in a classroom/blended course (or it has been assigned to him "Other training" connected to an e-Learning course or classroom / blended) belonging to the "Sub-category" required by the course associated with the deadline (through the new field above mentioned).

When deadlines are automatically met, the platform administrator receives an e-mail notification with a summary of the deadlines involved and the registrations that led to the fulfillment.

Deadlines management. It is now possible to set up, if the activation is also equipped with the " 4. HR Management", if the deadlines of all the courses for the users have to be shown in the "Management deadlines" or only those based on the tasks assigned to each user. The option is useful e.g. if you do not want to be notified of the deadlines for the "First Aid" course to users who no longer have the "First Aid" task, etc.

Automatic installation of the courses available in the CourStore™.
• added in the "Platform options" mask the new "Auto-installation of courses" parameter which when set to "Yes" allows you to automatically install (in background) all the courses available in the CourStore that are not yet installed on the platform;
• next to the button [CourStore], in addition to the number of updates available, an orange square is now also displayed indicating the number of courses available in the CourStore that are not yet installed on the platform.

In the form it has been added the tab "Courses not installed" that shows in a single mask all the courses not installed, with the possibility to access the details and launch the installation.

Module "LCMS Chat". When exposed during the use of a learning object, a button is now available that allows to hide or show the box with the list of users available in the chat. When the user is connected via smart phone or tablet, by default the box is loaded already hidden.

Module "LCMS Scorm Player".

• reduced loading and execution times of the player both in the initial phase and at the end of each item. The general experience of using e-Learning courses has therefore been improved;

• improved controls to prevent access to course resources when a user's registration has expired.

Bugfix e modifiche minori.

• the deadlines set out in the "Management of deadlines" form are now updated on a daily basis instead of weekly;

• adjusted some cases in which the courses included in a training course were not shown in the correct order on the course use page.


Solution 4. HR Management (vers. 1.0.55)

Export of GAP reports. In the CSV report generated during the GAP export of missing or expired courses, if the course is reported because the course has expired, the "Sub-category of courses for updating the validity" field is also shown in a special new column which instead remains "empty" if the course rather than expired just has not been done.


Solution 5. e-Commerce and web site management (vers. 1.7.05)

Module "e-Commerce Menu".
The module shows only the categories selected in the "Parameter management" of the "Courses" module, so as not to show categories that are not enabled.

Module "e-Commerce":
• a drafting system was introduced (similar to that of the control panel templates) in the scenario of filling in the registration forms for "classroom / blended courses";
• added the saving between the correlations of the e-Learning courses at the time of the conclusion of the order.

Module "e-Commerce". Correlations are now also shown for e-Learning courses when they are added to the cart, or in the detail page.

"List of templates", button "Export / Import". Template export has also been revised on sites in HTTPS.


Development Team
 



17/11/2017 - Aggiornamento 2.1.002 per le soluzioni LMS (1, 2 e 3) e wCMS (5)
Un nuovo aggiornamento che sta per essere diffuso nella cloud di Mega Italia Media apporta diverse novità.
30/10/2017 - Update d'autunno di DynDevice con la major release 2.1
Un look rinnovato per tutte le soluzioni presenti nella suite di DynDevice: più area di lavoro e maggiore usabilità
03/10/2017 - Aggiornamento 2.0.003 per le soluzioni LMS e wCMS
Il nuovo aggiornamento introduce una nuova modalità per costruire i test avanzati
18/09/2017 - Rilasciato l'aggiornamento 2.0.001 per LMS, wCMS e altre soluzioni
DynDevice ottiene il primo aggiornamento del ramo 2.x che, tra le novità di maggiore consistenza, contiene l'arrivo dell'integrazione con Magento.
11/09/2017 - Nuova major release per la piattaforma e-Learning DynDevice
È in fase di rilascio, ma l'operazione durerà diverse ore, la nuova major-release di DynDevice. La piattaforma e-Learning dotata di più soluzioni per la gestione economicamente vantaggiosa della formazione per la tua azienda!
14/07/2017 - Pubblicazione in corso dell'aggiornamento 1.7.004 per LCMS e le altre soluzioni
Importante aggiornamento per DynDevice che da oggi dispone di nuove importanti funzionalità.
03/07/2017 - Rilasciato l'aggiornamento 1.7.003 per piattaforma e-Learning e content management system
Nuove funzionalità introdotte per l'editor SCORM™ e la piattaforma e-Learning presenti in DynDevice.
20/06/2017 - Aggiornamento 1.7.002 per piattaforma e-Learning e content management system
Nuove migliorie disponibili per l'editor SCORM™, la piattaforma e-Learning e il CMS integrato in DynDevice.
08/06/2017 - Rilascio in corso dell'aggiornamento 1.7.001 di DynDevice
Novità e ritocchi importanti con questo aggiornamento 1.7 build 001 di DynDevice, il training management system di Mega Italia Media.
15/05/2017 - Rilascio in corso della nuova major release della piattaforma e-Learning e dell'editor SCORM™
Importanti novità per l'editor SCORM™ e per tante altre funzionalità nella nuova major release 3.2.00 della piattaforma e-Learning con editor SCORM™ e authoring tools DynDevice LCMS.
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